WHEN WILL MY CREDIT CARD BE
Your credit card will be charged for your DEPOSIT as soon as you place your order. You will not be
charged for the full-amount of your purchase until you receive and pay your final invoice.
IF I CHANGE MY MIND CAN I GET A REFUND?
You can change your mind up until the time you pay your final invoice. To cancel please contact us
directly at email@example.com. Make sure you use the SAME email and name that was used
when you placed your order.
I WANT TO BUY ADDITIONAL ACCESSORIES, HOW DO I DO THAT?
You can either go to our website and order them separately or email us at firstname.lastname@example.org
to add those items on your final invoice. Note that UPGRADE promotions do not apply to accessories
CAN I APPLY PROMOTIONAL DISCOUNTS
TO THE UPGRADE PROGRAMS
Upgrade pricing whether for COMPETITIVE or BUY-BACK UPGRADES cannot be combined with ANY
promotional campaigns, coupons or discounts
I AM NOT GETTING ANY CONFIRMATION
CHECK YOUR SPAM.
It will usually take us less than 24 hours to get back to you. Remember our offices are closed Saturday
and Sunday. We are located in the Eastern Time Zone of the United States (EST) and we process
order daily from 9AM until 3PM. If you miss the cutoff mark then your package will be shipped the next
WHERE IS MY ORDER?
We will send you a tracking number as soon as your package ships. Please note that due to high
demand our stocks may be low or sold-out. We receive shipments weekly. If you are unsure please
CAN I TRANSFER MY UPGRADE VOUCHERS TO A THIRD PARTY?
Any attempt to do so will result in loss of your deposit. If you do not wish to purchase anymore,
please initiate a refund by contacting us via email at email@example.com.
I OWN A PRO AND I WANT THE PN STUDIO GLOVE
Unfortunately, due to our much improved and new internal hardware redesign, PN PRO is not compatible
with PN STUDIO hardware. This is the reason we are offering the BUY-BACK UPGRADE
DO I HAVE TO PAY FOR SHIPPING ON THE
For liability reasons, we can only be responsible for your PN PRO once it arrives in our warehouse. By
paying and coordinating for shipping, should the package be lost or damaged, you can make a claim
directly with your shipper and recoup any loss. Please note that our BUY-BACK UPGRADE
gives you 1/3 off the regular price!
DO YOU HAVE A BUY BACK PROGRAM FOR PN 32?
Our BUY BACK program only applies to PN PRO